If you'd like to open a new issue in Zendesk, click "Submit a Request" in the top right, or navigate here. To see all of the requests from you or your organization, log in and select "My Activities".
To open a new ticket in Zendesk via email, send an email to firstname.lastname@example.org.
To ask a question to the Solo team, feel free to use Slack. Once you've joined the community, there are a variety of channels to join to follow specific products (#gloo, #gloo-enterprise, #service-mesh-hub) or for general discussion (#general).
To migrate a discussion from Slack to Zendesk, you can create a Zendesk ticket by using the /zendesk create_ticket macro. If this hasn't been added to a channel, ask a Solo team member to add it.