How to get help

We offer various options to support technical issues. Solo.io customers can contact support via our online ticketing system, email or phone.

• Online Ticketing System: support.solo.io
  • If you'd like to open a new issue in Zendesk, click "Submit a Request" in the top right, or navigate here. To see all of the requests from you or your organization, log in and select "My Activities". 
• Email: To open a new ticket in Zendesk via email, send an email to support@solo-io.zendesk.com. It will automatically generate ticket and notify support.
• Support Hotline: 1-601-476-5646
  • For Enterprise Customers to report urgent production issues
• Slack: soloio.slack.com
  • To ask a question to the Solo team, feel free to use Slack. Once you've joined the community, there are a variety of channels to join to follow specific products (#gloo, #gloo-enterprise, #service-mesh-hub) or for general discussion (#general). 

Note: To migrate a discussion from Slack to Zendesk, you can create a Zendesk ticket by using the /zendesk create_ticket macro. If this hasn't been added to a channel, ask a Solo team member to assist you.

Please visit https://www.solo.io/get-support/ for more information regarding support.

For pricing or to request a demo, please visit our website https://www.solo.io/.