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How to get help

We offer various options to support technical issues. customers can contact support via our online ticketing system, email or phone.

  • Online Ticketing System:
    • If you'd like to open a new issue in Zendesk, click "Submit a Request" in the top right, or navigate here. To see all of the requests from you or your organization, log in and select "My Activities". 
  • Email: To open a new ticket in Zendesk via email, send an email to It will automatically generate ticket and notify support.
  • Support Hotline: 1-601-476-5646
    • For Enterprise Customers to report urgent production issues
  • Slack:
    • To ask a question to the Solo team, feel free to use Slack. Once you've joined the community, there are a variety of channels to join to follow specific products (#gloo, #gloo-enterprise, #service-mesh-hub) or for general discussion (#general). 

Note: To migrate a discussion from Slack to Zendesk, you can create a Zendesk ticket by using the /zendesk create_ticket macro. If this hasn't been added to a channel, ask a Solo team member to assist you.

Please visit for more information regarding support.

For pricing or to request a demo, please visit our website